Shipping & returns

Delivery

CJS shall use their best endeavours to deliver the goods by the time fixed for delivery, but if from any cause other than the wilful default of CJS, delivery is delayed, we shall not be responsible for any loss or damage thereby to the customer.

Our economy delivery service commences the day after we receive your order, if the order is received before 12.00am.  However, if the order is received after 12.00pm, the Company reserves the right to treat this order as being received the following morning, when circumstances make the delivery of the goods ordered impractical.

Where the delivery is fixed by instalment, each instalment deliverable under the contract shall be deemed to be delivered under a separate contract.  Defective deliveries of one or more instalments shall not entitle the Customer to repudiate the contract regarding any instalments remaining deliverable.

Additional Delivery Charges

CJS may at its discretion, charge such additional sum for delivery and insurance of the goods as is reasonable to cover:

• Unusual or special arrangements requested by the customer in respect of the goods;
• Any additional cost incurred by the Company from a third party in respect of delivery charges
• Delivery of the goods during a day designated by CJS from time to time as a day closure provided that such dates (if any) shall be advised to the customer by CJS’s sales office upon the placing of an order
• Orders of a value lower than the minimum order value as may from time to be notified by CJS’s sales office.  The minimum order may be amended by CJS without prior notice to the customer;
• Delivery of the goods to be addressed outside the UK mainland;
• Delays in delivery of the goods caused by instructions from the Customer and or by the failure of the Customer to give adequate delivery instructions or information to CJS.

Delivery if Incorrect Goods

The Customer shall inspect the goods immediately on delivery thereof and shall within 5 working days after delivery give notice to CJS of any matter or thing by reason whereof he may allege the goods are not in accordance with the contract.  If the Customer shall fail to give such notice the goods shall be deemed to be in all respects in accordance with the contract and the customer shall be bound to accept and pay for the same accordingly.

Returned Goods

Goods and packages should be returned to the premises of CJS in the same condition as they were dispatched within 5 working days of receipt.  Returns will not be accepted if they are damaged in any way, or if the package quantities are different from that specified on the packing.  Any goods returned outside the 5 working day period will not be accepted by the Company and the customer will be required to make the full invoice payment. 

Risk

The risk of the goods shall remain with CJS until delivery by CJS or collection of the goods by the customer or payment for the goods by the customer, whichever is the earlier, at which time the risk of the goods shall be transferred to the customer.

Where CJS delivers goods and containers/packaging to the customer, the point of delivery will be the responsibility of the delivery vehicle side and CJS accepts no liability whatever for losses, costs and other claims in connection with the transfer of the goods and containers/packaging from the delivery vehicle side to the customer’s storage location.

Where the customer receives goods via a Power Take Off delivery system, it is the customer’s responsibility to ensure that all operating instructions and health and safety procedures are followed at the point of delivery and CJS accepts no responsibility for any claims, losses, costs or damages caused at and from the point of transfer to the customer’s installation.

Where CJS delivers the goods to the customer, CJS ensures that all packaging in the form of crates, drums, boxes, carboys etc. are suitable to protect the goods from damage during delivery.  CJS accepts no responsibility for loss or damage caused where such packaging is used for future transportation of the goods or other unconnected goods and the customer must satisfy themselves that the goods are safely packaged for such transportation.

Where the customer collects the goods from CJS, although CJS ensures that all packaging in the form of crates, drums, boxes, carboys etc. are suitable to protect the goods from damage during transportation, CJS accepts no liability for any loss or damage caused where such packaging is used for future transportation of the goods or other unconnected goods and the customer must satisfy themselves that the goods are safely packaged for such transportation.

Where the customer collects the goods from CJS, CJS may inspect any collection vehicle used by the customer, CJS shall not be responsible for losses caused or claims made to the customer as a result of the unsuitability/inappropriateness of the vehicle in any respect whatsoever.

Unless CJS has specifically confirmed to the customer that the goods are suitable to be mixed with any other goods, CJS accept no liability for admixture of the goods with any other goods and it shall be the customer’s sole and entire responsibility to ensure that the products concerned and the containers to be used are entirely suitable for admixture and/or transfer of such.  For the avoidance of doubt, under no circumstances whatever shall CJS be liable for losses special to particular circumstances of the customer, indirect or consequential losses of profits, damage to property or wasted expenditure.  Furthermore, CJS’s liability shall not exceed the contract price of the goods.